Our goal is to make sure you always have a clear path to help whenever you need it.
You can reach our team through the following support channels:
Knowledge Base
You’re already here — this library provides fast answers to the most common questions about your Smart Assistant, subscription, and system features.
Support Tickets
For personalized assistance, open a support ticket through the client portal.
Tickets are ideal for plan changes, technical checks, or requests that require account verification.
Each request is reviewed by our support team in the order it’s received.
You can also reach us directly at support@viddoctor.com for general inquiries.
If your message involves account details or plan adjustments, you may be directed to open a ticket for verification.
Response Time
Our standard response window is within 24 hours, Monday through Friday.
Requests received over weekends or holidays are handled the next business day.
Key Reminder
Support channels are monitored during normal business hours only.
Please include your business name and a short description of the issue or request when contacting us — this helps us resolve your case as quickly as possible.
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