Troubleshooting Common Connection Issues

Your Smart Assistant operates through Meta’s messaging system.
If you or a client ever see “Awaiting Network,” “Message Failed,” or experience delayed message delivery, these interruptions are usually temporary.
They are almost always caused by a weak connection, device performance issue, or a brief Meta platform outage — not by your Assistant.

Common Causes

• Weak or unstable Wi-Fi or mobile data signal

• Temporary Meta or page connectivity issues

• Outdated Facebook or Instagram app versions

• Full device cache or corrupted app data

• Low storage or background app conflicts

• Meta session or page permissions briefly disconnecting

Recommended Troubleshooting Steps

Try these steps in order:

1. Check Internet Connection

   • Switch between Wi-Fi and mobile data to test which is more stable.

   • If the signal is weak, move closer to your router or a better coverage area.

2. Toggle Airplane Mode

   • Turn on Airplane Mode for 10 seconds, then turn it off again.

   • This resets your device’s mobile and Wi-Fi connection.

3. Restart the Device

   • Power off your phone or computer completely, wait 30 seconds, and turn it back on.

   • This clears temporary system conflicts that can affect connectivity.

4. Clear App Cache and Data

   • On mobile: open device settings → Apps → Messenger or Instagram → Storage → Clear Cache.

   • On desktop: clear your browser cache and cookies, then restart your browser.

5. Update the App

   • Visit your device’s app store and make sure the latest version of Facebook or Instagram is installed.

   • Outdated apps can lose messaging stability or permissions.

6. Reinstall the App (if problems persist)

   • Uninstall the app, restart your device, then reinstall it.

   • This removes corrupted files and restores clean connectivity.

7. Log Out and Log Back In

   • Sign out of your Facebook or Instagram account, then sign back in.

   • This refreshes your Meta session and page permissions.

8. Check Meta System Status

   • Visit Meta Status to see if a platform outage or maintenance is in progress.

9. Wait and Retest

   • If the problem continues, wait a few hours. Meta typically resolves service interruptions automatically.

Important Reminders

• Connection problems are external and temporary — your Assistant remains active and will resume normal operation as soon as connectivity returns.

• Never attempt to manually “reset” or modify your Assistant configuration; it does not affect these issues.

• If the issue continues for more than 24 hours, open a support ticket. Our team will check your system connection and confirm whether the issue is platform-related or device-specific.

Key Takeaway

Most connection issues resolve with a quick restart, cache clear, or brief wait.
Your Assistant stays online during these events and resumes normal activity automatically once Meta’s systems or your device connection stabilize.