How to Grant VidDoctor Admin Access (Facebook & Instagram)

Article Type: Setup / Authorization
Applies To: All VidDoctor Clients
Estimated Time: 3–5 minutes
Technical Skill Required: None

“This process does NOT give VidDoctor ownership of your Page and does NOT affect your personal Facebook account.” 

Purpose

This guide explains how to grant VidDoctor the required Facebook Admin access so we can securely connect, install, and maintain your Inbox Concierge Smart Assistant.

This is a white-glove, done-for-you service.
You do not need to configure or manage anything manually beyond granting access.

Important — Please Read First

Granting admin access is the official, industry-standard method recommended by Meta (Facebook & Instagram) when working with trusted agencies or third-party service providers.

• You retain full ownership and control of your Facebook Page at all times

• VidDoctor cannot transfer, sell, or remove your Page

• You may revoke access at any time

Admin access is required (not limited task access) so we can:

• Connect and maintain Messenger & Instagram integrations

• Handle required permission refreshes

• Restore service after Meta outages or interruptions

• Ensure uninterrupted system operation

Step-by-Step Guide (Recommended)

Please follow the official visual guide below.
This is the preferred and most reliable method.

Download / View:
VidDoctor Facebook Admin Access Guide (PDF)
(https://tinyurl.com/yvbvj4t9)

Before You Begin (Required)

Please confirm all of the following before proceeding:

• You are an Admin of your Facebook Page
  (Editor or Moderator access will not work)

• Your Instagram account is set to Business or Creator

• Your Instagram account is connected to your Facebook Page

If you are unsure whether Instagram is connected, complete Step 1 below.

Step 1 — Connect Instagram to Your Facebook Page

(Skip this step if already connected)

1. Go to your Facebook Page

2. Click Settings

3. Open Linked Accounts or Instagram

4. Connect your Instagram account

5. Confirm Instagram shows as linked to your Page

Once connected, proceed to Step 2.

Step 2 — Grant VidDoctor Admin Access (Required)

1. Go to your Facebook Page

2. Click Settings

3. Open Page Access
   (New Pages Experience → Page Access)

4. Under People with Facebook access, click Add New

5. Enter the VidDoctor install email provided to you

6. Set access level to Full Control (Admin)

7. Confirm and approve the request

✅ That’s it — no further setup is required.

What Happens Next

After admin access is granted:

• We connect your Smart Assistant

• We test Facebook and Instagram messaging

• We confirm successful installation by email

You do not need to take any further action.

Common Issues & Quick Fixes

Issue: Unable to add VidDoctor as Admin
→ Confirm your role is Admin, not Editor

Issue: Instagram not appearing
→ Complete Step 1, then retry Step 2

Issue: Access request fails
→ Log out of Facebook and log back in using the correct Admin profile